Mavuus

Marketing Platform
Achievements
Since the launch, we've attracted over 600+ active users(as of October 2024), demonstrating significant traction and user engagement.
Responsibilities
As a UX Designer, I played a key role in developing both the Mavuus website and their SaaS platform, focusing on user-centric design and functionality.
Role
Solo product Designer
Duration
7 Month
(November, 2020 - April,2021)

Product Overview

Mavuus is a marketing portal designed to connect marketers with service providers through a trust-based system of recommendations and ratings. The platform addresses the industry's need for a reliable network, allowing for transparent and efficient collaborations.


Problem & Solution Statement

Problem:

The marketing industry lacked a reliable platform for connecting businesses with service providers, a need intensified by the shift to online services during COVID-19. Existing platforms lacked the necessary trust and empathy, making it challenging for businesses to find suitable collaborators.

Solution:

Mavuus was developed as an all-in-one platform for job posting, vendor connection, and networking within the marketing field. It features a system where service providers are rated and recommended, facilitating trusted connections and transparency in the industry.


Design Process

Initial Client Meeting:

Met with the client to understand their product vision, business goals, and the features they wanted to include.

Project Discovery:

Interviewed 5 marketing professionals and 5 freelancers to gather insights into their needs and preferences, what was not working with existing platforms, and how the new platform could address those issues.

User Research & Interviews

Finding Priorities:

Conducted over 50 surveys with vendors & marketers from the client database to prioritize the biggest pain points, their causes, expected features and other user expectations identified during the interviews.

Refining Personas:

Developed two user personas—a vendor and a marketing professional—based on prior research to understand user motivations and challenges.

Feature Development & Planning:

Collaborated with the client and project manager to define key features and functionalities based on the data we gathered.

Information Architecture & User Flow Development:

Created a clear, user-friendly navigation structure and designed user flows to guide users effectively through the platform.

Information Architecture & User Flow

Low-Fidelity Wireframing:

Sketched initial wireframes to outline the app’s structure and interface.

Low-Fidelity Wireframing

Collaboration with Stakeholders:

Presented the low-fidelity wireframes to stakeholders, received approval, and gathered initial feedback. Their feedback was incorporated into the design.

Usability Testing of Low-Fidelity Prototypes:

Conducted usability testing with a select group of users to identify areas for improvement. Key findings: Users were confused by the navigation paths and the process for submitting project requests. They also recommended improving the visibility of key features like freelancer profiles and initiating contact.

Usability Testing

Creating UI Kit

Developed a UI kit using an existing design system solution. The goal was to ensure consistency and scalability across the app and website.

Design System

Feature Cut-off:

While working on the UI kit, I received an update from the project manager that the client wanted to simplify the functionality. I revisited the design to make the necessary changes.

High-Fidelity Prototyping:

After implementing all feedback and updating the low-fidelity prototype, I received another round of client approval. I then developed detailed high-fidelity prototypes that closely reflected the final product.

Usability Testing of High-Fidelity Prototypes:

Created usability script and conducted moderated testing with a new group of users to gather feedback on high-fidelity designs. There were only minor updates, as the product largely met usability requirements.

Final Design Review & Hand-Off:

Finalized the design after making necessary adjustments and presented it to stakeholders for final approval. Prepared detailed documentation and handed it off to the development team for implementation.


Challenges & Conclusion

Managing the project's scope was a significant challenge, requiring prioritization of key features to deliver a successful product within time and budget constraints. The project provided valuable insights into the needs of the marketing industry, driving the creation of a user-friendly and effective platform.


Learnings

The Mavuus project emphasized the importance of thorough user research, empathy in design, and iterative testing. It highlighted how understanding user needs can lead to the development of a platform that not only meets business objectives but also adds real value to its users.